Scheduling or Canceling an Appointment

To schedule or cancel an appointment with us, you can:

• Call the office during normal business hours.
• Email our receptionists to make the request.
• For urgent requests (same day), do not use email. Instead, you should always call the office to expedite your request.
• Please be sure to cancel your appointment at least 24 hours in advance to avoid being charged a cancellation fee. This helps us maintain open slots for same day appointments to better serve you.

Normal business hours for appointments and non-medial issues:

Monday - Thursday 8 am - 5 pm Friday 8 am - 12 pm

Closed daily for lunch from Noon to 1 pm. We are closed on most major holidays.

Get Results of Labs or Other Tests

All lab tests must be ordered by a physician. Our nurses or  lab techs are not able to send any samples to the lab for processing without physician authorization.

If you did lab tests in our office without having a physician visit on the same day, you must see your physician to obtain your lab results. No exceptions. Our nurses are not able to release these lab results, either by phone or by mail.

If you do lab tests (“pre-labs”) and do not follow-up for a subsequent physician visit in the office, you will not be permitted to do pre-labs in the future. 

If you did have a physician visit in the office, and you did labwork on that same day:

• Keep in mind that most lab results are not available for 5-7 days from the time of lab draw. The length of time will depend on the actual lab test that was ordered.

If you call the office during normal business hours to discuss your results with a member of our nursing staff:

• Be prepared to leave a message for the nurse to call you back. 
• Call-backs will not be done while patients are waiting to be seen in the office. 
• You may also schedule an appointment with your physician to discuss results.
• Physicians are generally not available to discuss lab results over the phone.
• Check with your physician to see if you can get your lab results by email. This will vary by physician.

Request Refills of Medications

Do not contact our office to request refills of medications. Instead, contact your pharmacy directly. They will make the request for you, via either secured email or fax directly to our office.

Refill requests must come from your pharmacy. Many pharmacies allow you to make refill requests online. For your convenience, here is a list of major pharmacies used by our patients:

Be sure to allow 72 hours for refill requests to be approved. Monitor your pill bottles and contact your pharmacy at least 5 days before you will run out of meds.

Note that prescription refill authorizations are contingent upon you maintaining recommended follow-up appointments and/ or lab test monitoring.

Refills will not be given earlier than the time period listed above.

There is only one exception to the above:

For Class II Controlled Substances, a special hard-copy prescription form is required by Texas State Law. Refills on these meds will need to be handled through either a physician visit in our office, or making special arrangements with our staff for the Rx to be picked up in our office. Please call for details.

For these prescriptions, you should notify our office 5 working days before the Rx is needed, since your physician may be out of the office, and nurses are not able to refill these prescriptions per state law. Class II prescriptions will not be filled more often than every 30 days, or at a time determined by your physician. Prescriptions that are lost, stolen, or destroyed will not be replaced.

Request a New Medication

Any new medication prescription may require an office visit with a physician. Please call the office to inquire.

Are you sick? Want an Antibiotic?

In general, our physicians do not prescribe antibiotics without an office visit. Most respiratory infections are self-limited and will not be helped by taking antibiotics.  Overuse of antibiotics leads to the development of resistant bacteria, which can make subsequent infections harder to treat. Read what the CDC has to say about anitbiotic use and precaution.

If you are feeling sick, please call the office if you would like to schedule an appointment.

After-Hours Assistance

We always have a physician on-call when the office is closed. If you have an urgent problem, and would like to reach the physician on-call, please keep in mind the following information:

• Routine medication refills will not be done after-hours.
• Refills of controlled substances will not be done after hours. No exceptions.
• Scheduling or Canceling appointments can not be done after-hours. You will need to contact the office during normal business hours, or email the front desk.
• Antibiotics will not be called out without an office visit. See above information.
• If you are having a life-threatening medical emergency, you need to call 911 or go to the nearest Emergency medical facility.
• To reach the on-call physician, call our main office number and follow the instructions provided.