Patient Resources

New Patient Information

We accept most major insurances including Aetna, BCBS, Cigna, and United Healthcare. Self pay patients are also welcome. Be sure if you are being referred by another physician for an infectious disease consultation that you have a referral if this is required by your insurance. If you are not sure feel free to call or email our office.

You can also send us a message using our convenient online form. We typically respond during normal business hours.

Not for emergency contact use!

Downloadable Forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our patient forms on-line. These forms may be printed, filled out manually, and brought with you to your first visit.

Scheduling or Canceling an Appointment

To schedule or cancel an appointment with us, you can:

  • Call the office during normal business hours.
  • Go to your portal account at http://upg.myupdox.com (for established patients only).
  • For urgent requests you should always call the office to expedite your request if you cannot schedule online using http://upg.myupdox.com.
  • Please be sure to cancel your appointment at least 24 hours in advance to avoid being charged a cancellation fee. This helps us maintain open slots for same day appointments to better serve you. We charge $25 for missed appointments and $75 for repeated missed appointments.

Normal business hours for appointments and non-medial issues:

Monday - Thursday 8 am - 5 pm Friday 8 am - 12 pm

Closed daily for lunch from Noon to 1 pm. We are closed on most major holidays.

Get Results of Labs or Other Tests

All lab tests must be ordered by a physician, thus you will need an appointment with your provider to get any lab test ordered. Results will be sent to your portal, and you can view them online. They can take anywhere from 2-7 days depending on the test being ordered (some even longer). As soon as we have the results, they will be uploaded with comments from your provider for your viewing. If your provider thinks something is abnormal and action needs to be taken, you will be contacted directly by your provider or one of our staff to discuss your results.

If you call the office during normal business hours to discuss your results with a member of our nursing staff:

  • Be prepared to leave a message for the nurse to call you back. 
  • Call-backs will not be done while patients are waiting to be seen in the office. 
  • You may also schedule an appointment with your physician to discuss results.
  • Physicians are generally not available to discuss lab results over the phone.

Request Refills of Medications

Refills on medications should only be done during your appointment with your provider. Please check your refills before you come see us, and confirm you will have enough medication to last until your NEXT appointment.

For Class II Controlled Substances, a special hard-copy prescription form is required by Texas State Law. Refills on these meds will need to be handled in person with your provider. Prescriptions that are lost, stolen, or destroyed will not be replaced.

Request a New Medication

Any new medication prescription will require an office visit with a physician. Please call the office to inquire.

Are you sick? Want an Antibiotic?

In general, our physicians do not prescribe antibiotics without an office visit. Most respiratory infections are self-limited and will not be helped by taking antibiotics.  Overuse of antibiotics leads to the development of resistant bacteria, which can make subsequent infections harder to treat.

If you are feeling sick, please call the office if you would like to schedule an appointment or you can make an appointment online at http://upg.myupdox.com.

After-Hours Assistance

We always have a physician on-call when the office is closed. If you have an urgent problem, and would like to reach the physician on-call, please keep in mind the following information:

  • Routine medication refills will not be done after-hours.
  • Refills of controlled substances will not be done after hours. No exceptions.
  • Scheduling or Canceling appointments can not be done after-hours. You will need to contact the office during normal business hours, or you can do this at http://upg.myupdox.com.
  • If you are having a life-threatening medical emergency, you need to call 911 or go to the nearest Emergency medical facility.
  • To reach the on-call physician, call our main office number and follow the instructions provided.

Billing Questions

Our office uses a separate billing company to coordinate billing issues with your insurance company. If you have a question about a bill received from Uptown Physicians Group, also known as David M. Lee, MD, PA, you can send questions through your portal account.

Lab companies also are responsible for billing your insurance company for lab tests that are done through our office. Check your bill to see if it is from a lab company, such as LabCorp or Quest Diagnostics, and if so you should contact them directly at the phone number listed on the bill.

Up To Date

patients.uptodate.com

This is a popular website with health professionals, and their new patient-centered site offers comprehensive information about many medical conditions.

Medline Plus

www.medlineplus.gov

Medline Plus is a great gateway to a wealth of general medical information.

AIDS Meds

www.aidsmeds.com

Look here for patient-focused information on HIV treatments and the latest data from clinical trials.

American Academy of HIV Medicine

www.aahivm.org

All of our physicians are certified as HIV Specialists by the Academy. Visit their site for more information.

Inspot.org

www.inspot.org

This website allows anyone to anonymously notify sexual partners of the need to get tested and/or treated for an STD.

Centers for Disease Control

www.cdc.gov

The CDC distributes information about all health subjects and makes major recommendations about screening and treatment of STD's. Their site also contains information for traveler's to highlight various health concerns to consider for every country in the world..