Scheduling or Canceling an Appointment
To schedule or cancel an appointment with us, you can:
- Call the office during normal business hours.
- Go to your portal account at http://upg.myupdox.com (for established patients only).
- For urgent requests you should always call the office to expedite your request if you cannot schedule online using http://upg.myupdox.com.
- Please be sure to cancel your appointment at least 24 hours in advance to avoid being charged a cancellation fee. This helps us maintain open slots for same day appointments to better serve you. We charge $25 for missed appointments and $175 for repeated missed appointments. Missed physicals and missed new patient appointments are charged $250.
Normal business hours for appointments and non-medial issues:
Monday - Thursday 8 am - 5 pm Friday 8 am - 12 pm
Closed daily for lunch from Noon to 1 pm. We are closed on most major holidays.
Get Results of Labs or Other Tests
All lab tests must be ordered by a physician, thus you will need an appointment with your provider to get any lab test ordered. Results will be sent to your portal, and you can view them online. They can take anywhere from 2-7 days depending on the test being ordered (some even longer). As soon as we have the results, they will be uploaded with comments from your provider for your viewing. If your provider thinks something is abnormal and action needs to be taken, you will be contacted directly by your provider or one of our staff to discuss your results.
If you call the office during normal business hours to discuss your results with a member of our nursing staff:
- Be prepared to leave a message for the nurse to call you back.
- Call-backs will not be done while patients are waiting to be seen in the office.
- You may also schedule an appointment with your physician to discuss results.
- Physicians are generally not available to discuss lab results over the phone.
Request Refills of Medications
Refills on medications should only be done during your appointment with your provider. Please check your refills before you come see us, and confirm you will have enough medication to last until your NEXT appointment.
For Class II Controlled Substances, a special hard-copy prescription form is required by Texas State Law. Refills on these meds will need to be handled in person with your provider. Prescriptions that are lost, stolen, or destroyed will not be replaced.
Request a New Medication
Any new medication prescription will require an office visit with a physician. Please call the office to inquire.
Are you sick? Want an Antibiotic?
In general, our physicians do not prescribe antibiotics without an office visit. Most respiratory infections are self-limited
and will not be helped by taking antibiotics. Overuse of antibiotics leads to the development of resistant bacteria, which can
make subsequent infections harder to treat.
If you are feeling sick, please call the office if you would like to schedule an appointment or you can make an appointment online at http://upg.myupdox.com.
Our office uses a separate billing company to coordinate billing issues with your insurance company. If you have a question about a bill received from Uptown Physicians Group, also known as David M. Lee, MD, PA, you can send questions through your portal account.
Lab companies also are responsible for billing your insurance company for lab tests that are done through our office. Check your bill to see if it is from a lab company, such as LabCorp or Quest Diagnostics, and if so you should contact them directly at the phone number listed on the bill.